Privacy Policy
1. Introduction
For us at Lift Estate, it is important that you and your personal data are treated responsibly with regard to your privacy and that you learn what information we collect about you, how we use it and how we do it. Our goal is to always handle your personal data in accordance with applicable data protection regulations. Our privacy policy applies to you in Norway who are a customer, visit our website or otherwise come into contact with us.
2. Responsible for the processing of your personal data
Lift Estate AS med org.nr. 928 050 076, Skippergata 18, 0154 Oslo (referred to in this statement as “Lift Estate”, “we”, “our” or “us” is the controller for the processing and storage of your personal data as described in this privacy statement.
3. Personal data we collect
In order to provide an optimal user experience on Lift Estate, we collect both direct and indirect information from our visitors:
3.1 Information you provide to us:
• Name
• E-mail address
• Phone number
• Customer Reviews
• Inquiries to customer service
• Email and chat
3.2 Information We Collect Automatically:
• Device information (e.g. IP address, browser, operating system)
• Visitor activity on the website (e.g. pages you have visited, time spent on the website)
• Information from cookies and other tracking technologies (Google Analytics, Facebook Pixel, LinkedIn Insight Tag, Microsoft Clarity, and Calendly)
3.3 Information from ElfSight chat widget:
• Name (if entered in the chat)
• Message (content of the chat)
4. How we use your personal data
Lift Estate uses your personal data for the following purposes, based on various legal bases:
4.1 To perform our contract with you for the relevant product or service:
• To carry out necessary preparations before concluding the contract, such as performing a credit check.
• Deciding whether to enter into the contract.
• To administer and execute the contract.
• To assess credit risk.
• To update our records.
• To track your whereabouts to contact you regarding your account and debt collection.
4.2 Processing of requests:
• Contact you to follow up on your interest in booking a meeting.
• Respond to your questions and provide you with relevant information about our products and services.
4.3 Improving the Website and our Services:
• Analyze usage patterns and improve the website and our services.
• Show you relevant content based on your interests (only with your consent).
4.4 Measurement and analysis:
• Use analytics tools to collect data about users' behaviour on the website.
4.5 Safety and Prevention of Abuse:
We may also use personal information about how you use our website to prevent, detect or investigate fraud, abuse, illegal use, violation of our Terms of Use, as well as to comply with court orders, government requests or applicable law.
5. Sharing your personal data
We do not sell any personal data. We only share your personal data with a limited number of third parties to ensure an efficient and secure service:
5.1 Service Providers:
• Webflow (website platform)
• Google Tag Manager (management of tracking technologies)
• Google Analytics (analytics)
• Facebook Pixel (analytics and advertising)
• LinkedIn Insight Tag (analytics and advertising)
• Microsoft Clarity (analysis of user behavior)
• ElfSight (chat widget)
• Calendly (meeting booking tool)
5.2 Other third parties
We only share your personal data with other third parties if it is necessary to fulfil the purposes mentioned above (e.g. to send you an email via a third party provider).
5.3 Transfer to third countries
When transferring personal data to countries outside the EEA, we ensure that your data is adequately protected through standard contractual clauses or other appropriate security measures.
6. Cookies and Tracking Technologies
• Our website, liftestate.no, uses cookies and tracking technologies to improve the user experience and analyze website traffic. We use Google Analytics (GA4), Meta Pixel, LinkedIn Insight Tag, Microsoft Clarity, and Calendly for these purposes.
• When you visit our website for the first time, you will be asked to give your consent to our use of these technologies. You will have the opportunity to choose which cookies you allow us to use.
• Consent to the use of cookies:
• Choices: You can accept all cookies, reject non-essential cookies, or customize your settings.
• Storage of consent: Your choice will be saved for future visits.
• Managing Your Preferences
• Change of consent: You can change your settings at any time by clicking the cookie settings button visible on the website or via this link Manage Preferences.
• For more detailed information about the specific cookies we use, how they work, and how you can manage your settings, please see our Cookie Policy.
7. Privacy for children
• Lift Estate is committed to protecting the privacy of children. Our website and services are not targeted at, or designed for, children under the age of 13. We do not knowingly collect personal data from children under the age of 13.
If we become aware that we have accidentally collected personal data from a child under the age of 13 without the confirmed consent of parents or guardians, we will take steps to delete this information as soon as possible.
Parents or guardians who believe that their child has provided us with personal data are encouraged to contact us. We also encourage parents and guardians to actively participate in their child's online activities and interests.
• To request access to, rectification, or deletion of any personal information we may have collected from a child under the age of 13, please contact us using the contact information provided in our Privacy Policy.
8. Storage time
We only store your personal data for as long as it is necessary to fulfill the purposes for which it was collected: 8.1 Contact Information
8.1 Contact details:
We store contact information you have provided to us until you ask us to delete it.
8.2 Data from analysis tools:
• Analytics tool data, collected through services such as Google Analytics, Meta Pixel, LinkedIn Insight Tag, Microsoft Clarity, and Calendly, is stored according to each service's policies:
• Meta Pixel and LinkedIn Insight Tag: We follow the standard retention periods set by these services, which may vary. We recommend viewing their privacy statements for the most up-to-date storage times.
• Google Analytics: Data is stored for 26 months after you last visited our website.
• Microsoft Clarity:
| Data type in Clarity | Storage period |
|---|---|
| Click data (i.e. data displayed in the Clarity portal or aggregated data per page on the site, such as URL, user ID, and mouse pointer distance.) | 13 months |
| Playback data (i.e. data captured to play back recordings.) | 30 days |
| Sessions that are tagged or favored | 13 months |
8.3 Information from Webflow Forms:
We store the information you submit via Webflow forms until you ask us to delete it. This information mainly includes contact details and messages you have sent us.
8.4 Information from Elfsight chat:
• Please note that chatting via Elfsight takes place outside of our website. When you choose to chat with us through Elfsight, you will be forwarded to the appropriate platform (e.g. Messenger, Instagram or WhatsApp).
• We do not store messages from Elfsight chat.
You have full control over your messages and can delete them easily in the appropriate app. You can find more information on how to delete messages in the privacy statements of the respective platforms:
• Messenger: https://www.facebook.com/about/privacy
• Instagram: https://privacycenter.instagram.com/policy
• WhatsApp: https://www.whatsapp.com/legal/privacy-policy-eea
Note:
• We may store data for longer if it is necessary to fulfill statutory obligations or to deal with disputes.
• You can request to have your personal data deleted before it is automatically deleted. To do this, you can contact us at kontakt@liftestate.no.
9. Your rights
You have a number of rights under the GDPR:
9.1 Access:
You have the right to access your personal data and information about how we process it.
9.2 Correction:
You have the right to request that we correct incorrect personal data about you.
9.3 Deletion:
You have the right to request that we delete your personal data in certain circumstances.
9.4 Restriction of Processing:
You have the right to restrict our processing of your personal data in certain circumstances.
9.5 Data Portability:
You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transfer it to another controller in certain circumstances.
9.6 Contradiction to Processing:
You have the right to object to the processing of your personal data in certain circumstances.
9.7 Automatic decision making, including profiling:
You have the right not to be subject to a decision based solely on automated processing, including profiling, which has legal effects on you or similarly significantly affects you.
9.8 Possibility of appeal:
You have the right to complain to the Danish Data Protection Authority if you believe that we have violated your rights. You can find more information on how to complain on the website of the Danish Data Inspectorate: https://www.datatilsynet.no/
9.9 How to exercise the rights:
• You can contact Lift Estate to exercise your rights. You can send us an email to kontakt@liftestate.no or send us a letter to Skippergata 18, 0152 Oslo.
• Note: You can find more information about your rights under the GDPR on the website of the Danish Data Protection Authority: https://www.datatilsynet.no/
10. Responsible for processing
The data controller responsible for the processing of your personal data on Lift Estate's websites is Lift Estate itself.
• E-mail: kontakt@liftestate.no
• Telephone: +47 21 05 06 90
• Address: Skippergata 18, 0152 Oslo
If you have any questions about how your personal data is processed, or if you wish to exercise your rights under data protection legislation, please feel free to contact Lift Estate directly.
11. How to contact us
The controller is Lift Estate AS, which is a Norwegian company registered with the Norwegian Companies Register (Brønnøysund Registrene) with registration number 928 050 076, and has its office at Skippergata 18, 0154 Oslo, Norway. If you have any questions regarding the handling of your personal data, please contact Lift Estate directly.
Contact information:
• E-mail: kontakt@liftestate.no
• Telephone: +47 21 05 06 90
Supervisory authority
The Danish Data Protection Authority is the supervisory authority that ensures that those who process the personal data comply with the General Data Protection Regulation. If you believe that Lift Estate processes your personal data in violation of the General Data Protection Regulation, you have the right to complain to the Danish Data Protection Authority.
Contact information:
• Phone number: +47 22 39 69 00
• E-mail: postkasse@datatilsynet.no
12. Changes to the Privacy Policy
We reserve the right to make changes to this Privacy Policy. Any changes will take effect from the date they are published on our website, lifstatee.no. We encourage you to regularly visit this page to keep up to date with any updates. If material changes are made that affect your rights or the way we process your personal data, we will do our best to notify you directly, for example by email, before the changes take effect.
13. Security
We take the security of your personal data seriously and have implemented measures to protect it from unauthorized access, use, disclosure, alteration or destruction.
Among these measures you can find:
• Secure storage: Your personal data is stored on secure servers, with access restricted to authorized personnel.
• Encryption: Sensitive data is transmitted over encrypted connections, such as Secure Socket Layer (SSL) technology.
• HTTP Strict Transport Security (HSTS): Our website uses HSTS response headers, which ensure that browsers only communicate with our website via secure HTTPS connections. This reduces the risk of various security breaches that can compromise user data and increase user trust.
• Regular audits: We conduct regular security assessments and audits to identify and correct any security risks.
• We are committed to continuously evaluating and updating our security measures in line with new technologies and threats, to ensure that your personal data remains safe.
Last Updated: 31.07.2024
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